Assigned to CITIBANK, N.A., AS ADMINISTRATIVE AGENT reassignment CITIBANK, N.A., AS ADMINISTRATIVE AGENT SECURITY INTEREST (SEE DOCUMENT FOR DETAILS). Assigned to BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE reassignment BANK OF NEW YORK MELLON TRUST, NA, AS NOTES COLLATERAL AGENT, THE SECURITY AGREEMENT Assignors: AVAYA INC., A DELAWARE CORPORATION Application granted granted Critical Publication of US8234141B1 publication Critical patent/US8234141B1/en Assigned to BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE reassignment BANK OF NEW YORK MELLON TRUST COMPANY, N.A., THE SECURITY AGREEMENT Assignors: AVAYA, INC. Assigned to AVAYA INC reassignment AVAYA INC REASSIGNMENT Assignors: AVAYA LICENSING LLC, AVAYA TECHNOLOGY LLC Assigned to AVAYA TECHNOLOGY LLC reassignment AVAYA TECHNOLOGY LLC CONVERSION FROM CORP TO LLC Assignors: AVAYA TECHNOLOGY CORP. Assigned to CITICORP USA, INC., AS ADMINISTRATIVE AGENT reassignment CITICORP USA, INC., AS ADMINISTRATIVE AGENT SECURITY AGREEMENT Assignors: AVAYA TECHNOLOGY LLC, AVAYA, INC., OCTEL COMMUNICATIONS LLC, VPNET TECHNOLOGIES, INC. Assigned to CITIBANK, N.A., AS ADMINISTRATIVE AGENT reassignment CITIBANK, N.A., AS ADMINISTRATIVE AGENT SECURITY AGREEMENT Assignors: AVAYA TECHNOLOGY LLC, AVAYA, INC., OCTEL COMMUNICATIONS LLC, VPNET TECHNOLOGIES, INC. Assignors: FLOCKHART, ANDREW D., STEINER, ROBERT C. ASSIGNMENT OF ASSIGNORS INTEREST (SEE DOCUMENT FOR DETAILS). Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.) Filing date Publication date Priority to US61399404P priority Critical Application filed by Avaya Inc filed Critical Avaya Inc Priority to US11/064,367 priority patent/US8234141B1/en Assigned to AVAYA TECHNOLOGY CORP. Original Assignee Avaya Inc Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.) Steiner Current Assignee (The listed assignees may be inaccurate.
Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.) Active, expires Application number US11/064,367 Inventor Andrew D.
#Stockmaster transfer agent software pdf
Google Patents Dynamic work assignment strategies based on multiple aspects of agent proficiencyĭownload PDF Info Publication number US8234141B1 US8234141B1 US11/064,367 US6436705A US8234141B1 US 8234141 B1 US8234141 B1 US 8234141B1 US 6436705 A US6436705 A US 6436705A US 8234141 B1 US8234141 B1 US 8234141B1 Authority US United States Prior art keywords agent proficiency goal work item contact center Prior art date Legal status (The legal status is an assumption and is not a legal conclusion.
Google Patents US8234141B1 - Dynamic work assignment strategies based on multiple aspects of agent proficiency US8234141B1 - Dynamic work assignment strategies based on multiple aspects of agent proficiency
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